Pastoral Care

At Sierra Providence East Medical Center we are concerned about providing total care for our patients and recognize the importance of the spiritual part of life. Chaplains are available for crisis counseling, support in facing illness and help with spiritual concerns of patients and their family. We can contact a clergy of any denomination for you.

Patient Safety

At Sierra Providence East Medical Center, patient safety is a top priority. We strive to resolve any patient safety concerns and implement any suggested enhancements to our patient safety program in a timely manner through open dialogue and communication. You can report any issues or ideas to our Risk Manager by calling our hospital operator. 

For more information on safety regulations at our medical center, please refer to our Patient Handbook section on Patient Safety.

If we cannot resolve your concern or implement your ideas in a timely fashion, you may also contact the following:  

• Our Ethics Action Line at 1-800-838-4427  
• Joint Commission
  
  Email: complaint@jcaho.org
  Fax: Office of Quality Monitoring (630) 792-5636
  Mail: Office of Quality Monitoring
          Joint Commission on Accreditation of Healthcare Organizations
          One Renaissance Blvd.
          Oakbrook Terrace, IL 60181 

Visiting Information 

Visits from family members and caring friends can be good for patients and may help speed the recovery process. The Sierra Providence East Medical Center visiting policy is designed to provide a safe, secure and welcome environment for families and friends of patients.

Visiting Your Friend or Family Member  

Visitors are encouraged to come to the medical center between the hours of 9 a.m. and 8 p.m.. Visitors will be permitted at other hours, depending on the circumstances, as long as they respect the need for all patients to rest in a quiet environment.   

Critical care areas may request specific restriction on visitation based upon the patient’s need and plan of care and for protection of all patient rights. Generally, children under the age of 12 years are not encouraged to visit in the medical center. The medical center reserves the right to control the number of visitors and the length of time they may stay.  Separate waiting rooms for families of patients are located throughout the medical center and our receptionist or guest services representative will be more than happy to assist you.

Directions and Parking Information  

Sierra Providence East Medical Center is located at 3280 Joe Battle Blvd. in El Paso, Texas 79938. You can find detailed driving directions to Sierra Providence East Medical Center by clicking here.

Our hospital offers self-service parking areas located adjacent to the two main medical center entrances.